Refund policy

We always aim customer satisfaction and hassle-free online shopping experience in our platform. We understand that issues and concerns may arise regarding your order and we will do our best to resolve them.

Return/Refund Coverage: 7 days from date delivered

Return/Refund Reasons:

• Wrong Item Received
• Order received is different from what was ordered and reflected in the system.
• Incomplete/Missing Item/Accessories/Parts
• Order received has missing items or inclusions such as accessories/parts.
• Damaged Item
• Order received has manufacturing damage.
• IMPORTANT: We only consider manufacturing defect under this policy. Damage caused by external factors (Example: Lens replacement by 3rd party service provider or customer accidentally mishandle/break the frame) are not covered since item/s has already been modified.
• Undelivered or Package Not Received
• Lost package by courier or missed shipment.
• IMPORTANT: Customer rejected, refused and cancelled orders or packages are not covered under this policy. Please refer to No Cancellation of Orders for the computation of amount to be refunded.

Invalid Return/Refund Reasons:

• Order matched the description in the website, but did not meet customer expectations
• Customer is disappointed on the product received because of overlooking or missing to read and understand the product description and more info.
• Change of Mind
• Upon delivery, customer already wanted a different item or does not want/need the order anymore.

REMINDER: When communicating the Return/Refund request, please ensure to inform us the correct return/refund reason to avoid rejection. Provide necessary details and attach actual photos of order, including its packaging, for more accurate and faster evaluation of request. Our customer service representative may still ask for additional information or photos during the review, please ensure to keep everything intact including the packaging.